Testimonials

“Speed is incredibly important to us and by working with Commidea we're able to install an efficient contactless system to give our customers a quicker method of payment and an improved customer experience. The new system has been received well so far and we have committed to rolling out contactless across our entire network.”
- Simon Hargraves, Director of Food and Communications, Pret A Manger

“We are delighted to be the first retailer in the UK to introduce a fully integrated contactless payment system. Our customers can now benefit from a faster and more efficient way of paying and we are looking forward to rolling this innovative payment solution out to many of our other London shops over the coming weeks. Throughout this project we have received a lot of support from Commidea, Common Sense EPoS and Barclaycard Business and we look forward to developing those relationships as we roll out this technology.”
- Guy Harvey, Finance Director of EAT

“We needed a pre-tested, bank approved solution that was affordable and could be quickly installed. Commidea was able to deliver on all fronts, offering a bespoke solution that met all our requirements and could be up and running in double quick time.”
- Mike Gray - IT Controller at Poundland

“Commidea’s technology has made our employees’ lives easier as they no longer need to key in customer bill totals to the Chip & PIN terminal.  It has removed the added risk of manual error and the gratuity application has resulted in an increase in tips. All of these things have led to our employees to describe the system as the best credit card solution they have used.”
- Bill Waters, IT Manager, YO! Sushi

“Thanks to Commidea’s expertise and innovative payment processing solutions, we achieved exactly what we set out to do. Queue lengths have been cut dramatically and we are now looking at expanding them to a fully integrated solution with our tills.”
- Chris Risbey, Lush Retail Systems Manager

“It makes better business sense to use mobile phones as the medium to issue promotional vouchers, rather than the paper alternative. Since launching the customer loyalty scheme we have seen over 250,000 vouchers redeemed, providing us with a vast amount of data that is used effectively to target our customers with offers that will be specifically interesting and useful to the individual.”
- Bryn Owen, Head of Marketing for Blockbuster UK

“In the past, we used slow dial up terminals that only allowed one terminal connection per line. Our serving staff had to leave the table and return to MICRO’S central till system to close the bill, which could frustrate the waiting guest. Often the transaction was not completed until the table was required for new customers, delaying closing bills for tables on the EPoS solution which skewed our statistical data. Now it is dealt with swiftly at the table. ‘Pay at table’ makes a significant difference to service levels, credit card and guest reporting. The solution is great for our guests, stores and administrative teams.”
- Jeremy Dunderdale, IT Manager, T.G.I. FRiDAY’S UK Ltd

“ICP is 100% secure, ultra fast and has a proven track record, making it the ideal debit and credit card payment processing solution for e-commerce and high street retail alike. Being hosted by Commidea, the ability to significantly reduce IT requirements and cost is also highly beneficial.”
- French Connection

“Wasabi is all about uniqueness. Uniqueness of product, design and shop layout, and for the time being at least this is another unique aspect of our brand. The key aspect here was not so much being the first but having a reliable, effective solution that would give us an advantage over other prime food retailers.”
- Lester Sharpe, Operations Manager for Wasabi

“The install process was very smooth and most importantly the service to our guests was not affected.  The software is very intuitive and our team embraced the change. It’s rare to install a system without significant teething troubles.” 
- Ian Cross, Butlin’s Commercial Manager

“Working with Commidea for the last 6 months was driven by the need for our business to be PCI compliant, Commidea’s product is compliant and the transition was seamless with both help during the process and as a subsequence being first class.”
- Wolverhampton Wanderers Football Club

“This is a great example of how we have listened and worked with Pitcher & Piano to deliver a unique piece of activity that will not only drive footfall into 28 Pitcher & Piano bars but will also drive up weighted purchase of Coors Light with both new and existing consumers.  It will also reward existing Pitcher & Piano customers, who will be able to download the mobile voucher via a Pitcher & Piano email, creating potential to collaborate on further joint digital activity in the future.”
- Nicola Young, Marketing Communications Director at Coors Brewers

“Ships are in probably the most hostile retail environments, in terms of being able to authorise cards and successfully manage payments. Our biggest problem is that if customer’s want to pay by card and can’t that is lost revenue. We don’t have the luxury of shoppers returning - once the ship has docked they have gone and so has the sale. Any downtime in terms of connectivity is therefore not acceptable. We were impressed with the robustness of Commidea’s solution and the support the company are able to offer. The Ocius Vx510 solution has provided us with a reliable solution that will enable Norfolkline to offer shoppers a high street equivalent experience whilst on board.”
- Andy Watkins of Norfolkline

“The process of implementing a new payment system with Commidea has been extremely straightforward. I found the Commidea team to be exceptionally knowledgeable and they provided us with sound advice throughout the process.  In the future we hope to be able to use the new system to process transactions for our translation services, whereby we translate correspondence for external organisations to be sent via letter into Braille for blind or partially sighted recipients. Currently, all payments for these services are processed via paper invoices which makes the procedure much slower and administration heavy.”
- Barry Goold, solutions manager, RNIB

“This mobile voucher campaign aims to reward existing customers while also encouraging new ones to The Galleria. It is a great opportunity to trial mobile vouchers at the shopping centre before consumers begin to purchase their Christmas shopping. If the campaign is successful, we will extend the scheme; we anticipate a keen interest from retailers as they look to boost sales following a difficult year.”
- Tim Stirling, Centre Director at The Galleria

“I have to thank Commidea for its rapid response in getting the mobile terminals up and running and into the stores in such a short timeframe. The project was successful and helped to ensure customer service remained high in the build up and throughout the Christmas period.  Our management team has been delighted with the project management both before and after the hectic Christmas period.”
- Steve Harris, Head of IT at Thorntons

“We are very happy with the performance of Ocius for PCs. Commidea’s solution is cost effective and able to fully integrate with our EPoS system”
- Mark Frizell, IT Manager for Gordons Chemists

“Sales of the ITSA beach bag have rocketed, thanks to huge media and public interest. It was therefore important to find a mobile payment processing solution that would grow with us – especially now we’re opening a fifth retail location in Bluewater. Commidea’s Ocius Vx670 was the ideal choice, both for our current Chip and PIN processing needs and any future expansion. Geographically, we have no barriers.”
- Sarah Glashan, ITSA founder

“If we didn’t have the Ocius system, taking payments of any kind, aside from cash, would present real problems for us. The issue has always been finding a solution that we can use at any site, however remote, which is safe, trustworthy and inexpensive to run. With Ocius, we’ve achieved all that and more.”
- Nick Gristock, Finance Manager at Sodexo Prestige

“We currently operate six mobile Ocius terminals, which we use to complete payment transactions at any event location, however remote or rural. For ICHF, this level of flexibility is vital – as well as providing an easy and effective way of taking card payments, it also allows us to accommodate busy sale periods quickly and at no extra cost,”
- David Bennett, Managing Director at ICHF

“By validating compliance with the PCI DSS and initiating the opportunity for a compliance validation program for its entire merchant population, Commidea understands the importance of payment card security,”
- Robert J. McCullen, Chairman and CEO of Trustwave.