Lush select Commidea's credit card processing solution
Commidea’s lightning quick Chip & PIN solutions are helping Lush stores enjoy the sweet smell of success.
Lush Case StudyThe leading high street chain, renowned for its innovative soap and beauty products, followed up a series of good references and enlisted leading card payment provider Commidea to upgrade its sluggish bank-owned terminals to a faster and more efficient solution.
With customers waiting up to 40 seconds for each transaction to be processed, Lush was experiencing serious queuing issues at peak times. As a brand that prides itself on customer service, it needed a rapid repose IP-based terminal solution. Payments now take a mere 10 seconds from start to finish, prompting positive feedback from staff in store.
In total, more than 200 Ocius VX510 terminals have been installed across all 88 of Lush’s sites throughout UK and Ireland. These are flanked by SC5000 Daisy Chain PIN pads to replicate their existing PoS layout, with terminals facing staff and customers at all times.
This meant a smooth roll-out, which slotted seamlessly into Lush’s day-to-day business and retained a setup that was familiar to both customers and staff. It also provides easy payment access for less able customers, tying in perfectly with the company’s customer friendly ethos.
Chris Risbey, Lush Retail Systems Manager, said; “Thanks to Commidea’s expertise and innovative payment processing solutions, we achieved exactly what we set out to do.
“Queue lengths have been cut dramatically and we are now looking at expanding them to a fully integrated solution with our tills.”
Commidea’s range of Ocius terminals is available as both wireless and networked systems for use in a variety of retail, mobile and hospitality environments.
They are also pre-approved by all major UK banks and backed by Commidea’s fully managed, PCI DSS compliant card processing system. With state of the art fraud protection, Ocius provides customers with total peace of mind.
Unlike many rival systems, Ocius can be integrated with virtually any retail PoS setup. This offers clients like Lush a seamless transition to the new terminal – with minimal impact on daily activities.
Commidea’s ICP hosting and payment processing system eliminated the need for Lush to install its own servers and foot the bill for IT maintenance costs. ICP monitors Commidea’s servers 24/7, 365 days a year for round the clock processing and technical support.
A web-based management information system also enables Lush to configure account information and access detailed reports online, anytime and anywhere.